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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Brandyi Ammons

Brandyi Ammons

September 30, 2024

5  out of  5
rating by Brandyi Ammons
"The friendliest staff and super helpful Ashlee answered all my question and gave me great info!! Definitely 5 ⭐️"
We responded:
"Thanks for the kind review Brandyi!"
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Grahm Cooper

September 30, 2024

5  out of  5
rating by Grahm Cooper
"Had an amazing experience Katie Cooper was super helpful with the whole process!"
We responded:
"Thanks Grahm! We think Katie is is pretty great too!"
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brent Sawyer

September 30, 2024

5  out of  5
rating by brent Sawyer
"Ashlee always bails me out with my insurance needs."
We responded:
"Thanks Brent. Let’s just hope she doesn’t need to use her skills to bail you out of jail…."
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Caitlin Cooper

September 30, 2024

5  out of  5
rating by Caitlin Cooper
"I have loved using Scott Powell insurance!! They are quick to respond when we have needed to file claims and have gone above and beyond to help us! I highly recommend using them for your insurance needs!!"
We responded:
"Thanks for the kind words Caitlin! "
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Gayle Godfrey

August 30, 2024

5  out of  5
rating by Gayle Godfrey
"Best and most personable and caring agent and staff in Texas. Five stars isn’t high enough!!!"
We responded:
"Thank you Gayle! We appreciate your business."
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Julio Viramontes

August 29, 2024

5  out of  5
rating by Julio Viramontes
"State Farm saved us so much money on our house insurance. Thank you!!"
We responded:
"thanks Julio! we are glad we could save you some money on you home insurance."
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Armando Perez

August 20, 2024

5  out of  5
rating by Armando Perez
"They have always been there for me in clutch. Thank you for your assistance."
We responded:
"Thanks for the kind review Armando!"
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samantha walshaw

July 31, 2024

5  out of  5
rating by samantha walshaw
"Katie has been my go to insurance gal for years! She and Ashlee both have amazing customer service and always go the extra mile to take care of me."
We responded:
"Thanks Sammie! We think Katie and Ashlee are pretty great as well."
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Jason Robinson

July 30, 2024

5  out of  5
rating by Jason Robinson
"Great customer service"
We responded:
"Thanks Jason! "
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payton sadler

July 29, 2024

5  out of  5
rating by payton sadler
"Ashley Sawyer is my insurance agent and she has done such an amazing job and made the process so smooth and easy for me. I would highly recommend her and the agency!"
We responded:
"Thanks Payton - we appreciate your business. Thanks for the kind review"
Profile photo of Kay Harris

Kay Harris

July 27, 2024

5  out of  5
rating by Kay Harris
"Well, I am definitely biased, I have known Scott all of his life and he is my agent! His office is so well run and they give immediate attention to any problem and I have had a couple."
We responded:
"Thanks Kay! So thankful to have you with us!"
Profile photo of Kelly Hanshaw

Kelly Hanshaw

July 26, 2024

5  out of  5
rating by Kelly Hanshaw
"I have been with Scott since the beginning. Before that I was with his dad. I truly never thought anyone could be as good of an agent as Jesse but he definitely made his mark! The staff at his office are always kind and attentive to all the details. They make you feel like family!🤓"
We responded:
"You are the best Kelly. Thanks for the review! "
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Darby Peters

July 26, 2024

5  out of  5
rating by Darby Peters
"Scott Powell and his entire team are always so helpful and nice! I would highly recommend using them for all of your insurance needs!"
We responded:
"Thanks Darby! So glad y’all are with us."
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jan powell

July 26, 2024

5  out of  5
rating by jan powell
"I had a wreck in lubbock last year and used my State Farm app to retrieve all of my information. I called Scott's office and he came to help immediately. The girl's in the office, Katie and Ashley are excellent to help as well!"
We responded:
"We love taking care of you! Thanks for the kind review."
Profile photo of Rob Davis

Rob Davis

July 26, 2024

5  out of  5
rating by Rob Davis
"Be ware!!! These guys saved me so much money on my policies that I had to buy an exotic car and start going on lavish vacations. All my friends think I'm going through a midlife crisis now! It's all Scott Powells fault. If he hadn't saved me so much money I would still be working a regular job struggling to make ends meet. I have no one to blame but him."
We responded:
"Best review yet! Thanks Rob. Now if we can just figure out a way to get us on those lavish vacations with you!"
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Cassandra Ratcliff

June 12, 2024

5  out of  5
rating by Cassandra Ratcliff
"I have been with him for 10 years and a handful of apartments, including while attending LCU and now Texas Tech -- They even know who I am when I call (I pay over the phone)! This office cares to know me as a person and they remember the little things about me when I call, too, which means a lot and reminds me that they care. I'm not just a client, I am like family with Scott and his staff. You just cannot beat the individual attention his staff pays to make sure I am not only getting what I pay for, but that I understand what I am paying for and making sure I am not missing out on any additional coverage that I might find helpful. While I don't drive, I would bundle with him if I could because they have always given me the best rates with impeccable customer service. When I was brand new to needing insurance, Scott and his staff made sure I understood the types of coverage that were available, what was required of by my apartment complex, and what options I had for additional coverage. They have also answered even my silliest of questions and since this has been my first time out on my own, I've had plenty! I would give him 10 stars if Google would let me!!"
We responded:
"what a great review. We agree Cassandra, we feel like everyone is family and are so glad you feel the same way!"
Profile photo of Nariman Esfandiary

Nariman Esfandiary

June 9, 2024

5  out of  5
rating by Nariman Esfandiary
"Filed a claimed on my vehicle, was very pleased how quickly we received a rental car and payment! Thank you Ashlee and Scott for all your help!"
We responded:
"Thank you for the kind review!"
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sheila robinson

May 30, 2024

5  out of  5
rating by sheila robinson
"Scott Powell's agency has been great to deal with! Their rates were great and his staff is top notch! Thanks!"
We responded:
"thank you Sheila! we appreciate the kind review."
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Jeffey Jones

April 3, 2024

5  out of  5
rating by Jeffey Jones
"any concerns I have had I found the staff knowledgeable friendly and courtous.im very pleased with the service"
We responded:
"Thank you Mr Jones. We appreciate your business."
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Mea M

April 2, 2024

5  out of  5
rating by Mea M
"Katie is always quick to respond, and so helpful!!"
We responded:
"Thanks for the review Megan. We appreciate your business."
Profile photo of Belinda Price

Belinda Price

April 2, 2024

5  out of  5
rating by Belinda Price
"Scott Powell is always so helpful and a joy to work with. Katie is right there too, to make the entire experience completely. I love working with them. Glad to be back with State Farm."
We responded:
"Thanks Belinda! We are so happy to have you back!"
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Jerry McMahan

April 2, 2024

5  out of  5
rating by Jerry McMahan
"Not only super friendly but super knowledgeable and welcoming. Ashlee is always a pleasure to visit with and I feel she always has my needs for coverages in mind as she explains everything. 100% recommend"
We responded:
"Thanks Jerry! We think Ashlee is pretty special as well!"
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Hubble Contractors

April 2, 2024

5  out of  5
rating by Hubble Contractors
"Katie is one of the best insurance ladies around. She is very attentive to the concerns and needs of her customers."
We responded:
"Thank you! We think Katie is pretty great too!"
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Raven Harris

December 28, 2023

5  out of  5
rating by Raven Harris
"Great company , very understanding and willing to work around you and payment arrangements."
We responded:
"Thanks for the kind review Raven. We appreciate you."
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Caleb Henson

December 8, 2023

5  out of  5
rating by Caleb Henson
"Great people to work with"
We responded:
"Thanks Caleb!"